About CareSignal

CareSignal is being developed to privately assist frontline operators at not-for-profit organisations while they speak with people seeking support. It brings authorised service information closer to the conversation and can suggest useful follow-up questions or referral pathways.

The operator stays in control. CareSignal does not diagnose, decide eligibility, guarantee that a service has capacity, contact a caller or make a case decision.

This public help centre explains the product and its proposed operating safeguards. It is separate from tenant workspaces and cannot access a customer's private knowledge or conversations.

For how answers in this help centre are produced, see How chatbot answers are grounded.