Collect less. Keep it briefly. Explain the boundary.

Website analytics and advertising

With your permission, the website uses Google Analytics to measure page visits, campaign and referral information, and selected actions such as a successful sales enquiry or demonstration-download attempt. If you also allow advertising measurement, consented attribution and qualified lead stages can be measured in Google Ads. CareSignal does not send chat messages, enquiry contents or enquiry reference numbers to Google.

Analytics and advertising storage are denied until you make a choice. You can allow analytics only, allow analytics and advertising, or use essential website functions only. Allowed campaign details are kept in this browser tab for no more than 24 hours so an enquiry can be attributed after normal navigation. UTM details are retained with an enquiry only when analytics is allowed; advertising click identifiers are retained and sent only when advertising measurement is also allowed. Other URL query values are excluded from CareSignal analytics events. Your choice can be changed using the Analytics settings button.

Website and chat operations

The website can record security and operational events such as request volume, response status, latency and abuse blocks. Raw chat questions and answers are excluded from application logs and traces. Anonymous chat context expires after 30 minutes of inactivity and server-side events are scheduled for deletion within 24 hours.

Sales enquiries and HubSpot

After you consent to a response, the enquiry service first sends the submitted details to a verified CareSignal sales mailbox. It then attempts to store the enquiry in HubSpot as a business Contact and enquiry Note. The detailed service-centre form also attempts to create or update the submitted Company. If its qualification rules are met, CareSignal creates a separate Deal for the commercial enquiry. Shared business-unit fields identify CareSignal without removing another parent-company business from the same Contact or Company. If HubSpot is unavailable, a successfully emailed enquiry remains accepted and can be recovered manually.

CareSignal stores only the business contact, organisation, qualification, message and consented attribution supplied through the form. Names, email addresses, form values, advertising identifiers and HubSpot responses are excluded from application logs and traces.

What not to send

Do not send personal case details, health information, passwords or other sensitive information through chat or the enquiry form.

Questions

For questions about this notice or the information handled by the public website, email support@caresignal.au.