Safe use and limitations

The public chatbot explains CareSignal and its approved customer-help material. It is not a crisis service and does not provide personal crisis support, diagnosis, service eligibility decisions, case handling, live service capacity or emergency-response advice.

Do not use this chatbot for an emergency or urgent personal situation. It cannot respond to or manage those situations.

The chatbot cannot access tenant-private knowledge, calls, accounts or service catalogues. If a source is missing, stale, contradictory or outside scope, the safe response is to say so and direct the visitor to a verified support channel.